Customer Story

How often do you hear the word “fraud”? It seems like our ears can catch the word each and every day. Wrongful or sometimes even criminal deception intended to result in financial or personal gain somehow became a part f our lives. In TV news they say: “He was convicted of fraud…Prosecutions for social security frauds…” People intend to deceive others, typically by unjustifiably claiming or being credited with accomplishments or qualities. And the reason for this double-dealing and working to people’s disadvantage behind their backs is surely money. At the present time many companies work like this. They think they thy can earn so much more if they would be involved in some fraudulent business practices that make it easier to earn on unaware people. Amongst them is such a company as State Farm.

State Farm info. The company is the largest insurer in the United States and one of the largest insurance companies in the whole world. According to the company, it insures more than 40 million vehicles a year. As well as State Farm is a group of insurance companies that specializes in providing mostly automobile insurance. But this company is focused on providing different insurance packages to the farmers. The general idea of the founder of the company, George Mecherle, was that if the farmers drives less, his company would have to cover less and that is why the price of the policy originally was not that high. State Farm was fighting a number of allegations stating that the amount of money the company had to pay their injured customers was greatly reduced. In terms of these complaints, State Farm was among the most challenging insurers for customers. State Farm is a group of insurance companies that was founded in 1922 as an auto insurance company. It is headquartered in Bloomington, Illinois. Company has huge revenue.

Company services. The company focuses on providing auto insurance products to farmers in the United States and Canada. State Farm Insurance Group employs more than sixty thousand people all over the country and has about twenty thousand independent agents. The slogan of the company is: “Like a good neighbor, State Farm is there”. State Farm is the largest auto insurance provider in U.S. According to the company, each fifth car in the country has a State Farm insurance coverage. And still there have been so many complaints filed against the company.

It is an interesting question how such reputable and respectable insurance companies as GEICO and Allstate Insurance Agency can provoke so many complaints. Both auto insurance providers are expanded nationwide and many times ranked among the best companies in the Fortune 100. Both employs thousands of staff who should be focused on satisfying their customers because insurance business is a business that is based on people’s trust and favor. But still there have been many complaints against the companies and the reasons are the following:

Problems with claim. People state that it is quite difficult for them to post the claim and prove that the accident has really taken place. GEICO, for example was announced to be one of the companies that have received the volume of complaints stating that the company cannot settle the claim professionally and that claim process and procedures were the most horrible to come through. Allstate also received very poor reports from its policy holders.

Delayed payments. Many customers of Allstate Insurance Agency and GEICO complain about the problems with payments. The companies try to stall for time and keep the payments as long as possible. It is very difficult to get the coverage within 30 days. And the most interesting thing is that this temporizing has no reasons insurance companies can explain.

Reduced payments. Besides, Allstate Insurance Agency is nowadays fighting against the complaints that were filed because of the amount of money that was paid off. The insurance company pays its customers something like $50 or less to settle a serious claim. And when policy holder would like to file a suit against the insurer, it would take him or her ages to gain some results. Thus, in such a situation the choice is not so multiple: either you get your reduced payment quickly, or you get more money in a couple of years.