Feb
2008
Posted in Uncategorized, Health Lenscrafters
There are not so many places where people can get prescription eyewear. And if the nearest location has dishonest employees and a total lack of customer service, it is very difficult to stay away from them and never darken their door again. People will need to purchase contact lenses and eyeglasses through an independent doctor of optometry. But pissed consumers can do that. Even if that company is the leading provider of eyewear in the country, like Lenscrafters, it is possible to boycott their services.
About the company. Lenscrafters is a company that develops, designs and manufactures eyeglass frames and contact lenses. The company was founded twenty five years ago. At the present time Lenscrafters operates a lot of locations all over the United States, in Puerto Rico and in Canada. The company is one of the leading providers of prescription eyewear and sunglasses. Besides, the company sells the sunglasses manufactured by many famous brands, the latest eyeglasses frames with different lenses. Lenscrafters provides eyewear for men, women and kids. Besides, the company provides a diverse range of gift certificate, coupons and discounts for the loyal customers.
Lenscrafters complaints. People write very often in their complaints that the customer service in Lenscrafters locations is sometimes unbelievably poor. And it is clear that the customers should not blame the whole company because of one person, but if there are hundreds of such rude employees, it means that something has to be done inside Lenscrafters. The management should consider some training to be performed to upgrade the level of customer service or soon there will be just a few customers of Lenscrafters. It is necessary to remember the main principle of the customer feedback: a customer with a positive experience will share it with a few people, but a customer with negative experience will share it with so much more other consumers.
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