Customer Story

Electricity is one of the main privileges of the modern society. It is vitally important for civilization. Many companies work at night, people may have some emergency after the night falls down and there are numerous farms, which raise poultry – in all these cases light is inevitably important. But the other thing that is becoming more and more striking is energy saving. Can we relay on any company which provides energy saving sources of light?

About the company. Superior Lamp started in 1977. Today it has a reputation of being the leader in manufacturing, selling and installing municipal, commercial, and heavy-duty industrial lighting. It provides all kinds of replacement bulbs (all types and sizes of incandescent lamps, such as Decorative, Mercury Vapors etc.). Talking more specifically about the products manufactured by Superior Lamp it is worth mentioning the following ones Heavy Duty Light Bulb, Heavy Duty Fluorescent Tubes, Lumi-Twist Spiral lamp,High Pressure Sodium, HPS / Metal Halide, Heavy Duty Mercury Vapor, Metal Halide, Self Ballasted Mercury Vapor, Traffic Signal, Tungsten Halogen, Full Spectrum Fluorescent Colors, Fluorescent Ballasts.

Customer reviews. People are generally satisfied with the quality of the products offered by the company. There are exceptions of course but they are very rare. For instance, people claim that the quality dies not correspond the price of the bulbs or that the energy saving is not that significant. Others claim that the installment service is bad but let us face it – it is not a big deal to fix an electric bulb, the other thing if it is an intricate system of lights.

Recently a friend of mine worked at the supermarket as a director’s assistance. She herself witnessed the installment of electricity in the store. She was excited how fast efficient the personnel of Superior Lampwas. They did not even leave mess after themselves.

Positive repots spread as fast as negative. But you cannot blaim anything or anybody until dealing with them.

There are not so many places where people can get prescription eyewear. And if the nearest location has dishonest employees and a total lack of customer service, it is very difficult to stay away from them and never darken their door again. People will need to purchase contact lenses and eyeglasses through an independent doctor of optometry. But pissed consumers can do that. Even if that company is the leading provider of eyewear in the country, like Lenscrafters, it is possible to boycott their services.

About the company. Lenscrafters is a company that develops, designs and manufactures eyeglass frames and contact lenses. The company was founded twenty five years ago. At the present time Lenscrafters operates a lot of locations all over the United States, in Puerto Rico and in Canada. The company is one of the leading providers of prescription eyewear and sunglasses. Besides, the company sells the sunglasses manufactured by many famous brands, the latest eyeglasses frames with different lenses. Lenscrafters provides eyewear for men, women and kids. Besides, the company provides a diverse range of gift certificate, coupons and discounts for the loyal customers.

Lenscrafters complaints. People write very often in their complaints that the customer service in Lenscrafters locations is sometimes unbelievably poor. And it is clear that the customers should not blame the whole company because of one person, but if there are hundreds of such rude employees, it means that something has to be done inside Lenscrafters. The management should consider some training to be performed to upgrade the level of customer service or soon there will be just a few customers of Lenscrafters. It is necessary to remember the main principle of the customer feedback: a customer with a positive experience will share it with a few people, but a customer with negative experience will share it with so much more other consumers.