Sep
2007
Posted in Uncategorized Bad Experience at Lowe’s and Menards
Why home improvement companies keep on disappointing us? When you are quite ready to spend a goodly amount of money on something to make you home more comfortable and you are really excited to do this, is not this a win-win deal? You are satisfied with bought units; they are satisfied with you having spent money there. But sometimes this is not like this in a real life. And we will describe you some troubles the customers can meet, by giving the examples from the experience of two companies: Menards and Lowe’s.
They sell bad appliances.
At Menards they can even sell you those items, which have been already installed and returned as those having problems. And employees acknowledge this, saying it to your face that others their ‘’colleagues'’ have tried to palm off worthless goods. Or at Lowe’s their workers install chipped tiles , maybe in hope the customers will never take notice of it.
Unprofessional and disrespectful employees.
This is easy to have great customer service when there are no problems. But this thing really comes to light while solving the issues with the customers. Especially when the supplying company was to blame. Like in the case with Menards, when they sell items without serial numbers on them and later on when customer finds some leaks or other problems to be fixed, the company cannot honor the warranty. And they involve you in such a lengthy process of getting it right that it never gets right. Or in some Lowe’s stores the employees keep the customers waiting for ages and then they turn out to be unable even to help you.
Poor system of organization.
When it comes to settling the issues, this process should be considered all the way. But sometimes it seems that nobody has authority to make decisions. And then this fact and constant delays make you aggravated. Like in case with already installed Menards, when they did not honor the price match putting lower price on signs and then demanding you to pay rather different amount.
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